Shobhit Goel, VP- Packaging, Moglix Business discusses the new realities amidst the COVID-19 pandemic, there are three touch-points that have become critical to providing the right consumer experience: digital commerce platforms, the shipper, and e-commerce packaging. 

There is a dire need for a transformation in the current packaging practices, driven towards sustainable and smart packaging. Given the new-age packaging solutions already in place, contactless delivery is one of the solutions that needs further improvisation and innovation.